Shipping policy

Shipping Policy

Thank you for shopping at PurBalm.com. We are committed to providing you with a seamless and enjoyable shopping experience, including reliable and affordable shipping options. Please review the following Shipping Policy for important information regarding the shipment of your order.

Local Delivery

We offer free local delivery within a 10-mile radius of our store. If your address qualifies, this option will appear during checkout.

Shipping Methods and Rates

  • Orders of $25 or more qualify for free UPS shipping within the United States.

  • Orders under $25 may choose from a selection of discounted shipping rates at checkout.

  • International shipping is available. Additional shipping charges will apply and will be calculated during checkout based on your location.

Delivery Times

  • Domestic orders typically arrive within 2 business days, excluding unforeseen delays.

  • International delivery times vary depending on the destination country and its customs procedures.

Order Processing

Orders are processed and prepared for shipment within 1 business day. Processing time may be extended during peak seasons or promotional periods. Once your order ships, you will receive a confirmation email with tracking information.

Shipment Tracking

  • Tracking is available for all U.S. orders.

  • International tracking may be limited depending on the destination country’s postal service.

Customs and Duties

For international shipments, customs duties, taxes, and fees may be imposed by the destination country. These costs are the customer’s responsibility and are not included in the purchase or shipping costs. We recommend checking with your local customs office for more details.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Lost or Damaged Packages

We take great care in packaging your order, but once your shipment has left our hands, we cannot be held responsible for any lost or damaged packages. If issues arise, please contact the shipping carrier directly to file a claim.

Policy Updates

We reserve the right to modify this Shipping Policy at any time without notice. Any updates will be effective immediately upon posting on our website.

For questions about your order or our Shipping Policy, please contact us at:
📧 purbalm.com@gmail.com

Last updated: 3/27/2025